Jennifer Erickson

Ms. Jennifer Erickson currently leads the USAA Labs Advanced Research team focusing on Horizon 3, transformative innovation.  Jennifer has over 18 years of experience leading technical teams and organizational transformation.  Her current work focuses on decentralized technologies including decentralized identity and finance, as well as immersive experiences such as generative AI and metaverse.  She credits her passion for writing and literature for allowing her to envision a future different than today and enabling her to successfully influence those around her to move innovation from idea to reality.

Jennifer joined USAA in 2012, initially supporting USAA's investments and Health Solutions IT Project Delivery teams, and was responsible for delivering the IT solution for USAA's first Health Solutions Platform.  She then joined the Research and Innovation team in 2015 with a focus on organizational transformation and now serves as the IT Director for Research.  Jennifer began her career at IBM, where she led Enterprise Mobility Enablement efforts.  She earned a BA in English (focus in poetry) and a BS in Computer Science (minor in Math) from Texas State University and an MBA from the University of Texas McCombs School of Business.

Jennifer and her husband, Karl, spend most of their free time exploring the world around them and creating (all sorts of things) with their son, Ethan.